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Post Implementation Review

The project is complete, new processes, people and platforms are in place. Now the dust has settled, it’s time to look back at how the whole initiative went. What’s the result vs. the initial requirements? Did milestones get delivered to? If not – why? And of course, how did the budget side of things work out? A Post Implementation Review is the practice of undertaking a detailed retrospective, distilling the findings into important information the business can use going forward.

Chat to us about A Post Implementation Review

How

How IQANZ Provides Valuable Post-project Insights

Projects don’t live in isolation – there will always be valuable learnings from a completed project or programme you can take into the next. The key is to assess and record the findings so they can be shared and applied throughout your organisation. PMOs will be able to identify common themes across similar projects inspiring continual improvement. A Post Implementation Review digs deep to understand the quality of the project and the way it was completed.

What

What We Cover In Our Post-Implementation Review

We focus on:

Did the business realise the benefits it expected?
Did the project deliver the outcomes and objectives expected?
What were the critical factors that contributed to the success?
How did the project outcomes align to the sector, business and ICT strategies?
What organisational impacts were experienced, how were these managed and what still needs to be done?
Did the project and/or programme management environment, practices and approach suit the nature of the initiative?

Is it right

How Do I Know My Project Would Benefit From A Post Implementation Review?

Any business or organisation that wants to continually improve its efficiency and effectiveness should consider a Post Implementation Review from an external QA expert. You may have done ‘retros’ as part of an agile team. A Post Implementation Review is almost like a project-wide retro, made up of workshops, one on one sessions and reflections on what worked and didn’t work for delivery of the project.

Project steering committees, sponsors, project managers and executive teams will all find great value from an external post-implementation review. We bring a totally neutral, objective viewpoint on the success of your project.

Process

What’s The Process Involved In Running The Review?

A PIR should occur soon enough after the project that the people who were involved are around to participate, but long enough after a project so that some of the early benefit realisation activities might have occured. This isn’t always possible in reality, so we tailor the approach to suit the point in time where the review occurs.

Our PIRs are mostly people-based. Your team are the ones who know intimately what happened during the project, what was great and what made it hard work. Our job is to take the things that happened and draw out root causes, lessons that are applicable to other projects, and things that an organisation can do to make the path for project delivery smoother in the future.

We do this through a mix of one on one interviews, workshops and surveys to get as broad a range of views as possible, from people who were part of the team, were key business stakeholders and users, and from any external parties involved in the project delivery.

At the end of the process, you get a report which outlines things the organisation can learn from, or need to replicate, for future projects’ success.

Project Review

At What Stage Should I Bring IQANZ In For The Review?

The analysis should ideally be undertaken 3-6 months after completion to get the truest view of business impact the project has had. In some cases it makes sense to have post implementation done as much as a year removed from the end of the project as well. This helps capture the longer term learnings and benefits of a project.

QA Insights & News

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